Having issues with your Apple devices? Here’s how to get help!

You can get help for your device — right on your device. If that doesn’t work, ask iMore!

Whether it’s your first time using an Apple product or you’re a veteran Mac and iOS user, it’s a fact of technology-using life: problems happen. But when they do, you don’t have to panic — there are a number of different ways to troubleshoot your issues. You can look up information right on your iPhone, iPad, or Mac; search iMore’s how-to guides, or contact Apple for additional help. If you find yourself with a problem, the Apple community is one of the most helpful technology communities around — you need only ask!

How to use the Apple Support app

If you have a functioning iPhone or iPad, you can get on-demand help right from that device with Apple’s Support app. Once downloaded, log in with your Apple ID and you’ll be presented with a support portal for every device currently registered to your Apple ID, along with a few all-purpose featured articles.

The app is currently available in the following countries:

  • Australia
  • Belgium
  • Brazil
  • Canada
  • France
  • Germany
  • Hong Kong
  • Ireland
  • Italy
  • Japan
  • Liechtenstein
  • Macau
  • Mexico
  • Netherlands
  • Singapore
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • United Arab Emirates
  • United Kingdom
  • United States

Tap on any one of your devices to open its support portal; from there, you can either search for a specific issue or browse general troubleshooting topics to find an answer to your problem. If one of Apple’s knowledge base articles doesn’t solve it, you also have the option of talking to an Apple Support rep on the phone or via text chat. For hardware problems, you can also schedule a Genius Bar appointment or an appointment at an Apple Authorized Service provider near you.

Apple Support

Free on the App Store

This app is a must for anyone that owns an Apple product. You can browse and search troubleshooting topics, talk to an Apple Support rep, and schedule Genius Bar appointments.

How to use the Help app on your Mac

Your Mac comes with a very useful Help app that answers questions about every aspect of your computer. All you have to do is type in your query, and the Help program will present you with helpful information.

  1. Click on Help in the Menu bar at the top of your Mac’s screen.
  2. Type in a query, like “downloading apps” or “new user.”

    • If you have Finder selected (click on your desktop screen), you can check out What’s new in macOS, New to Mac, and Get to Know your Mac, for more help.

  3. Select the search result from the list.
  4. Click on a related link to open a specific app or program relating to your issue.

Some useful things you should know about the Help program:

  • Use the keyboard shortcut command-shift-/ to quickly access the Help program.
  • Help will show search results based on the app you are using. For example, if you are using Safari, it will show results for help with Safari. If you have Finder selected, it will show results for Finder.
  • When searching for help using a command for a program, you can hover over menu results and an arrow will appear next to where you will find it in the app’s menu.

How to use the iMore forums for help

If your Mac or iPhone can’t help you find a solution to your problem, try the iMore community! Not only does our staff love troubleshooting problems, but our fantastic readers are always on-hand to help with even the simplest of problems. Feel free to ask anything in the forums: Our forum users understand that when you are new to Mac, you might need extra help.

How to join the discussion on iMore

How to chat with Apple support online or on the phone

If searching on your Mac or iOS device doesn’t help, and if the iMore forums can’t solve your problem, you can go directly to the source: Apple support.

If you’re just looking for some basic how-to solutions, you can get help in 140 characters or less via Twitter using @AppleSupport. The company tweets out plenty of helpful advice about new features on iOS, macOS, watchOS, and tvOS.

If Twitter doesn’t help, you can talk directly with an Apple support technician either online or on the phone. If you start out in a chat, but discover your problem is more complicated, you can always ask to speak with a support technician on the phone.

  1. Visit Apple’s support page or the Apple Support app.
  2. Select the device you want to fix.
  3. Select a category that your issue falls under.

  4. Select a topic.
  5. Select Chat, Talk to Apple Support Now, Schedule a Call, or Call Apple Support Later to contact Apple support.

    • Apple will contact you through the channel that you specified (unless you selected Call Apple Support Later, in which case, you will need to contact Apple).

How to set up a Genius appointment at an Apple Store

Sometimes, reading and chatting online isn’t enough: If you have a hardware problem or tricky software issue, you may have to bring your Mac, iPhone, iPad, or Apple Watch to an Apple Store for diagnostics and possible repairs. If there is an Apple Store near you, it’s easy to schedule an appointment at the Genius Bar.

  1. Visit Apple Support or the Apple Support app.
  2. Select the device you want to fix.
  3. Select a category that your issue falls under.

  4. Select a topic.
  5. Click on Bring in for Repair.

  6. Enter your Apple ID and password.
  7. Select a location.

  8. Select an Apple Store near you.
  9. Pick a date and time.

Any questions?

Do you have any questions about how to get support your Mac, iPhone, iPad, or Apple Watch? Put them in the comments and we’ll help you out. You can also visit the iMore forums now that you know how to sign up!

Serenity Caldwell contributed to an earlier version of this guide.